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Loan Servicing – Understanding The Types Of Loan Servicers & How They Work

Loan Servicing

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Loan servicing is the process of managing a loan on behalf of the lender. This includes collecting payments, handling escrow accounts, and communicating with borrowers. Loan servicers may be banks, credit unions, or third-party companies.

How Does Loan Servicing Work?

Loan servicing is the process of managing a loan from the time it is originated until it is paid off. This includes collecting payments, maintaining records, and handling any problems that may arise. The loan servicer is the company that is responsible for these tasks.

The loan servicing process typically includes the following steps:

  1. Origination: The loan is originated by a lender, who then sells the servicing rights to a loan servicer.
  2. Payment collection: The loan servicer collects payments from the borrower and sends them to the lender.
  3. Recordkeeping: The loan servicer keeps track of all payments made by the borrower, as well as any interest or fees that are due.
  4. Problem handling: If the borrower has any problems making payments, the loan servicer will work with them to find a solution.
  5. Loan payoff: When the loan is paid off, the loan servicer will close the account and send the borrower a final statement.

Loan servicing can be done by the lender who originated the loan, or it can be outsourced to a third-party loan servicer. There are many different loan servicers in the industry, and they typically charge a fee for their services.

Here are some of the benefits of loan servicing:

  • It ensures that payments are collected on time and that the borrower’s account is kept up-to-date.
  • It provides a single point of contact for the borrower if they have any questions or problems.
  • It can help to prevent defaults and foreclosures.

Here are some of the risks of loan servicing:

  • The loan servicer may not be responsive to the borrower’s needs.
  • The loan servicer may make mistakes that could lead to financial problems for the borrower.
  • The loan servicer may sell the servicing rights to another company, which could result in changes in the terms of the loan.

If you have a loan, it is important to understand the loan servicing process and who your loan servicer is. You should also keep track of your payments and contact your loan servicer if you have any questions or problems.

Why does loan servicing get transferred?

There are a few reasons why loan servicing might get transferred. One reason is that the lender might sell the loan to another lender. In this case, the new lender will typically take over the loan servicing. Another reason for a transfer is that the loan servicer might go out of business. In this case, the lender will need to find a new loan servicer to take over the account.

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If your loan servicing is transferred, you will be notified by the new loan servicer. You should contact the new loan servicer to make sure that your account information is correct and to ask any questions that you have.

What Are The Types of Loan Servicers?

  • Banks: Banks are the most common type of loan servicer. They typically service their own loans, as well as loans that have been securitized and sold to investors.
  • Third-party companies: Third-party companies specialize in loan servicing. They often service loans for a variety of lenders, including banks, credit unions, and non-bank lenders.
  • Online lenders: Online lenders are a relatively new type of loan servicer. They typically service loans that have been originated online.

In addition to these three main types, there are also a number of other types of loan servicers, such as:

  • Government-owned loan servicers: These servicers are owned by the government and service loans that have been guaranteed by the government.
  • Non-profit loan servicers: These servicers are typically funded by donations and service loans to low-income borrowers.

The type of loan servicer you have will depend on the type of loan you have. For example, if you have a student loan, your loan servicer will be a government-owned loan servicer. If you have a mortgage, your loan servicer may be a bank, a third-party company, or an online lender.

Here are some of the most well-known loan servicers:

  • Banks: Bank of America, Wells Fargo, Chase
  • Third-party companies: Nelnet, Great Lakes, Navient
  • Online lenders: SoFi, Earnest, LendingClub

When choosing a loan servicer, it is important to consider factors such as the fees they charge, the level of customer service they offer, and their track record of servicing loans. You can also compare loan servicers using online tools such as Bankrate and NerdWallet.

In Conclusion:

choosing the right loan servicer is a crucial step in managing your loans effectively. By considering factors such as fees, customer service, and track record, you can ensure that you are working with a reputable and reliable servicer. Utilizing online tools like Bankrate and NerdWallet can also help you compare different servicers and make an informed decision. Remember, the loan servicer you choose will play a significant role in your loan repayment journey, so take the time to research and choose wisely.

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